This privacy policy sets out how NetWaiter.co.uk uses and protects any information that you give Viala Ltd. when you use this website.
NetWaiter.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website and then you can be assured that it will only be used in accordance with this privacy statement.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.
This policy is effective from 01.05.2006.
1) Who is the Operator?
NetWaiter.co.uk service is operated by Viala Ltd. (see About us)
2) What kind of information is collected and how we use it?
a. Visiting NetWaiter.co.uk some general information is stored, which does not identifies the visitor itself, but focuses on customer habits.
(e.g. page impression) Information is analysed in order to make better user interface for the webpage.
b.
When you visit our site, our server sends your computer a "cookie." This cookie is a small packet of information that identifies you as a user of our system. Cookies save you time by retaining your contact information. Cookies do not deliver viruses, and can only be read by the server that sent you the cookie.
You have the ability to accept or decline cookies by modifying the settings in your browser. Please bear in mind however, that you may not be able to use all the features of our site if cookies are disabled.
c. It is necessary to give some delivery information to use NetWaiter.co.uk's services::
Login and password
Name of the customer
Delivery address
E-mail
Phone number
The legal base of privacy policy is a voluntary action.
d. There are some optional questions which help our work.
Usage of cookie
Request for newsletter
e) When you are taking orders, then NetWaiter.co.uk stores the additional information according to your order (time of submitting the order, time of delivery, payment, comment).
The system records the ip address of the customer at the time of submiting the order too.
It is not allowed to use this data except for the delivery of the ordered goods.
3) How long do NetWaiter.co.uk stores the data?
NetWaiter.co.uk is a service, where the customers revisit the webpage day-by-day. The information is stored for 5 years. If for any reason you should decide to cancel your registration, we can do it for your request. The data of the orders must exist for having clear statistics and prove of our intermediate role between the supplier and the customer.
4) Who is able to access to the data of customers?
As NetWaiter.co.uk is an intermediator between the home delivery suppiers and the customers, that is why all the information concering the delivery of the order is sent to the supplier.
This may include your credit card details to pay for an order. We have a written agreement with all member restaurants, restricting disclosure or further processing of personal information provided to them by us.
The helpdesk and the system administrators of www.netwaiter.co.uk also have the right to access the stored information so they can help you, should you have any questions.
5) Security issues
NetWaiter.co.uk uses its own servers with own hard disks to store the data. All the infrastructure can be found in a data center, the data is accessed and guarded over a 24 hours period. On the side of the Internet the data is protected by a firewall system.
6) Rights of the customers concering their own privacy
You can not use NetWaiter.co.uk's services without giving delivery information, such as your private details. Additional information is optional, the customer decides on the relevant data. The legal bases of this privacy policy is a voluntary action.
You can always get information about your personal data or NetWaiter.co.uk's privacy policy! In this case our Helpdesk tries to indentify yourself to give the information to the right person (indentifiaction based on personal data).
After the Helpdesk confirms who you are you can get answers on your questions.
You can consult about the privacy policy, the content of the stored data and the way of sending data as the effect of NetWaiter.co.uk's intermediator role.
You may ask the Helpdesk about these questions any time!
Every customer has access to its own personal data.
Your can access this function behind the link PERSONAL DATA on the homepage.
7) Minors
No information may be submitted to NetWaiter.co.uk by persons under the age of 18 without the consent of a parent or legal guardian, nor may persons under the age of 18 make purchases or other legal acts on this site without such consent, unless permitted by applicable legislation
8) Way to exercise a right
The customer feels, that NetWaiter.co.uk has broken the engagement of privacy policy, may exercise his/her right on the Civil Court or may ask help form the Information Commissioners's Office.
Further information can be found
at the homepage of Information Commissioner's Office (http://www.ico.gov.uk/).
